As the hospitality industry emerges from the national Covid-19 lockdown it is faced with new significant challenges.  Not only are staff going to need the skills to assertively ensure that social distancing and hygiene practices are complied with by patrons.  Also, there is considerable research showing that gambling increases during and following recessions.  Some patrons will need to win the jackpot.  When they don’t, they are likely to become angry, emotional, etc.  Staff will need the skills to deal with these behaviors. This presentation will give you the tools critical for the industry as it reopens.