Seminar Program

Australasian Gaming Expo Seminar Program

Organised by Gaming Technologies Association (GTA) in partnership with Asia Gaming Brief (AGB), the AGE Seminar Program is the official seminar program for the Australasian Gaming Expo and runs over all three days of the Expo.

The seminar program is the must-attend seminar program for executives in the clubs, casino, pubs & hotels, hospitality, and gaming space. It covered topics related to new technologies, gaming, regulation, hospitality, customer service, and sustainability.

Host: GTA | Event Partner: AGB | Supporting Associations: IMGL, PubticWGHA

Seminar 1

JCM Global


 

Tuesday 13 August | DAY 1

9:30 Opening Remarks & Welcome

Chris Muir, Chief Executive, Gaming Technologies Association

09:50 Keynote: Hyper Distraction

We are living in a world of hyper distraction. Our customers are being bombarded with content across platform and devices, and advertising just isn’t connecting with Gen Y, let alone scratch the surface with Gen Z. Crafted storytelling, with a perfect blend of technology, frictionless experiences and people will be the hallmark of tomorrow’s business.

Chris Riddell, Global Futurist, Inspirational Keynote Speaker

10:40 Morning Tea Break

11:10 Panel: Gaming Industry's Year Ahead

Hosted by IMGL Masterclass™

This session will give an overall insight into what is in store for the gaming industry in Australia. Discussed will be tourist market trends, upcoming IR developments, spending, politics and economic trends affecting growth.

Moderator: Jamie Nettleton, Partner, Addisons Lawyers

Paula Martin, Chief Legal & Risk Officer, The Star Entertainment Group
Matt Ryan, Executive Director, Equities Research, UBS
Mike Sarquis, Acting Deputy Director General, Liquor Gaming & Fair Trading
Don Carducci, Gaming Analyst, JP Morgan

12:00 Panel: Paving the Road to Product Differentiation

With pokie revenue declining, manufacturers are looking at ways to breathe new life into their offerings. This session will explore the product innovation roadmap for Australia, and discuss what regulators, suppliers, and operators are doing to make this happen.

Moderator: Heather Scheibenstock GAICD, Non-Executive Director, Sensen Networks & Ainsworth Game Technology, Consultant
Adrian Halpenny, Senior Vice President Australia & Asia - Gaming, Scientific Games Corporation
Alex Fitzpatrick, Director of Licensing, VCGLR
Natasha Mann, Executive Director, Liquor and Gaming NSW

12:50 Lunch Break

14:00 Panel: Responsible Gaming Initiatives Ahead

Industry experts are expecting a tightening of responsible gaming measures in Australia. With innovations such as skill-based games and other new technology, what can operators expect from Australia’s RG environment in the years ahead?

Moderator: Julian Hoskins, Principal, Senet Legal
Paul Newson, Deputy Secretary, NSW Department of Industry
Dr. Sally Gainsbury, Deputy Director, Gambling Treatment & Research Clinic, University of Sydney
Damian Menz, General Counsel, Melbourne Racing Club
Leigh Barrett, Managing Director, and Principal Consultant, Leigh Barrett, and Associates

15:00 Panel: T​he Gaming Floor of the Future

What does a future-proofed gaming venue look like? From mobile payments & e-wallets to facial recognition and new gaming management systems, this session will gather key gaming technology suppliers to discuss next-generation gaming technology and what this means for your business.

Moderator: Neil Spencer, Managing Director, Gaming Consultants International
Matthew Ballesty, Executive GM - Gaming, SkyCity Entertainment Group
David Punter, National Sales Manager, Konami Australia
Jeremy Wilton, Director, Product Management, Scientific Games

15:50 Presentation: Black Market Gaming

According to a white-paper released last year by the Asia Racing Federation, the total amount wagered in the illegal betting industry is estimated between $340 billion to $1.7 trillion in 2017. This session will shed light on the illegal black market for gambling, and how this impacts your operations.

David Howman, Barrister, Harbor Chambers

16:20 Close of Day 1 Seminar

 

Chris Muir
Chris Muir
Chris Riddell
Chris Riddell
Jamie Nettleton
Jamie Nettleton
Sally Gainsbury
Sally Gainsbury
Alex Fitzpatrick
Alex Fitzpatrick
Natasha Mann
Natasha Mann

 

Wednesday 14 August | DAY 2

09:20 Opening Remarks & Welcome

Felix Ng, Asia Editor & Conference Director, Asia Gaming Brief

09:30 Keynote: Customer Needs: Beyond The Service

There's an arms race in our industry for delivering the best customer service. However, it’s getting to the point where gaming venues are becoming too fixated on service itself. Peilai Qian is an experienced marketing and customer service expert, having worked across casinos in the United States and Asia. Hear Peilai’s’ refreshing take on what it really means to “serve” customers in our industry.

Peilai Qian, Senior Vice President Global Marketing, Marina Bay Sands

10:00 Presentation: The Entertainment Dollar

Our customers are spoilt for choice when it comes to entertainment these days. Just what are our gambling-aged customers doing with their disposable income, and where does our humble venue fit in? For this session, we invite a reputable market research firm that has been working on exactly this issue to share their findings.

Greg Norman, Director, Australia, Forecast Financial

10:30 Morning Tea Break

11:00 Presentation: ​They say it’s all about service.... but is it?

Pubs, Clubs, and Casinos have all been told that they must have good customer service. What defines good customer service and how do you set yourself apart from your competitors? How do you cater to the “she-conomy” in your delivery of service experience? Tracey is passionate about creating venues that are female family friendly and knowing what women want in their service experience and will share with you tips to ensuring they want to return to your venue. After all, how many of your best customers are female?

Tracey Lentell, Director of Design, Culture and Change, Tracey Lentell ACCM GAICD

11:30 Panel: T​he Evolution of Customer Service

This session will take a look at the direction of customer service in the clubs industry, where are the top venues getting their inspiration, areas of improvement, and the keys to achieving the best results. In this discussion, our panelists will discuss how they measure customer service effectiveness, effective forms of training, and evaluating different skill set requirements across the business.

Moderator: Terry O’ Halloran, Associate, Russell Corporate Advisory
Morgan Stewart, Chief Executive Officer, Taree RSL
Jonathan Brain, Chief Operating Officer, Canterbury League Club
Matthew Bell, Group Gaming & IT Manager, Tradies Group
Nicole Hendley, Operations Manager, Ryde Eastwood Leagues Club

12:20 Presentation: ​Organizing for Customer Experience

Clubs and casinos spend millions of dollars in upgrading their physical facilities but these cosmetic changes often have little impact on the quality of customer experience. In this session, we will dive deep into how the culture of your organization and your employee incentives can be appropriately leveraged to provide an engaging and highly satisfying CX to your valued customers.
Sudhir Kale, Ph.D., CEO, GamePlan Consultants

12:50 Lunch Break

14:30 Keynote Presentation: Utilising technology to reduce your food costs

With margins getting tighter and the cost of food going up F&B managers are constantly looking for new ways to keep their COGS down. During this session, Katy Barfield, will explore how social enterprises like Yume, are using technology to improve your bottom line while also doing the right thing for the environment.

Katy Barfield, Founder & CEO, Yume Food Australia

15:00 Panel: Sustainability & the Bottom-Line

Whether it be single-use plastics, paper cups, or coffee-ground recycling, the sustainable management of waste has become a point of focus for both the community and our industry. This session will explore some of the leading waste management practices and misconceptions, focusing on what will ultimately improve your bottom line.

Moderator: Chris Muir, Chief Executive, Gaming Technologies Australia

Kristy Rogan, Group Manager - Sustainability, Crown Resorts
Katy Barfield, Founder & CEO, Yume Food Australia
Eden Elan, General Manager, Paramount House Hotel
Katie Boone, CSR Executive, International Convention Centre Sydney

16:00 Close of Day 2 Seminar

Greg Norman
Greg Norman
Tracey Lentell
Tracey Lentell
Katy Barfield
Katy Barfield
Kristy Rogan
Kristy Rogan
Peilai Qian
Peilai Qian
Sudhir Kale
Sudhir Kale

 

Thursday 15 August | DAY 3

09:15 Opening Remarks & Welcome

Rebecca Reed, Partner, Odgers Berndtson

09:20 Presentation: Future Leaders

The gaming industry is geared for a lot of change - but who are the people who will be making this happen? Our speaker for this session is an experienced executive search professional specialising in the Australian gaming industry. She’s seen the industry change over the years and knows just what is needed for the future.

Rebecca Reed, Partner, Odgers Berndtson

09:40 Presentation: ​Personality Types & Management

Staff productivity and teamwork remain critical management issues for hospitality venue operators. But what if there was a proven psychology-based strategy for managers to get more productivity out of their staff and maintain high workplace morale? This session will introduce the audience to temperament theory, and will discuss how utilizing knowledge of personality types can be a game-changer for your business.

Sudhir Kale, CEO, GamePlan Consultants

10.10 Presentation: Sacred Cows

Every industry or sector holds onto their sacred cows – the business pillars that we have held onto for years because at some stage they probably made good business sense. But in the modern environment, demands that businesses change, refresh and adapt. There is a move away from these sacred cows – they’re being sent to the abattoir but not without some emotion and reticence. We’ll be addressing some of these topics in the session.

Geoff Wohlsen, Principal, Wohlsen Consulting

10:30 Morning Tea Break

10.50 Panel: The Pub Renovation Cycle

Hosted by PubTIC.

How often should a venue be renovating, and what are the key aspects to consider when undertaking a renovation project? This session will discuss the benefits to the trade of frequent capex and innovation, financial benefits of better capex structuring, advantages of being cutting edge, and the honeymoon period, as well as how to design and plan your venue to improve efficiency.

Clyde Mooney, Founding Editor, PubTIC

Tom Bergstrom, Director, Tom Bergstrom Architects

Ania Bergstrom, Design Director, Tom Bergstrom Architects

Mark Wilkins, Managing Director, Capital Claims

11.30 Joint Presentation: Gender Diversity

Gender diversity has become a major theme over the last few years, and our gaming industry is no different. In this session, we hear from two of Australia’s leading gaming operators as to how they implement measures to promote gender diversity in the workplace - and some of the results that have come about. A focus will be given on scalable measures so that even the smallest venue can start the right steps.

Gen Arnold, Diversity Manager, Crown Resorts
Christine Ung, Diversity Manager, Star Entertainment Group

12.10 Presentation: Engaging Technology Partners and Employees For Success

Digital transformation is upon us, but not everyone is on board. In our industry, there exists a chasm between staff, technology partners and managers, which has led to many innovative technologies falling short of expectations. This session will look to solve one of the number one problems affecting gaming venue operations today - technology adoption.

Danielle Rayner, Director GSL Solutions

12:30 Presentation: Feng Shui for Hospitality and Gaming

Jane Langof is a Feng Shui Master and has worked extensively in the club and gaming industry with an emphasis on gaming and casino design. In this session, Jane will share how clubs can use Feng Shui to attract customers, gaming design tips, and how to work with a Feng Shui Consultant.

Jane Langof, Founder, Feng Shui Concepts

12:50 Lunch Break

14:00 Business Planning (Workshop)

Gaming business, clubs, pubs, and casinos engage in different planning at different levels. The battle-hardened publican will often formulate their business plan in their head and never write it down. The stock-exchange listed casinos have to plan because their shareholders demand it. But do clubs develop real and meaningful business plans? The answer to that is “rarely”.
Why? Because it’s rare that a board asks for a business plan. Some CEOs don’t like doing them and some don’t know how to prepare a plan beyond the annual budget.
This session will outline one option for preparing a business plan, discussed the benefits of a business plan and then provides a template plan for a typical Australian club, pub or hospitality operation. Directors should attend to see what boards might be seeking from their management teams and CEOs and general managers should attend to get a free business planning template.

Geoff Wohlsen, Principal, Wohlsen Consulting

16:00 Close of Day 3 Seminar

Rebecca Reed
Rebecca Reed
Geoff Wohlsen
Geoff Wohlsen
Christine Ung
Christine Ung
Gen Arnold
Gen Arnold
Danielle Rayner
Danielle Rayner
Jane Langof
Jane Langof

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