Seminar Speaker Profiles
Adrian Halpenny is the Senior Vice President of the Australian and Asian divisions for Scientific Games. The regional headquarters are located in Sydney Australia, with local offices in Macau, Singapore, and New Zealand.
Scientific Games is the global leader in end-to-end gaming equipment for casinos, clubs and pubs employing over 9,500 people worldwide. Locally, the company employs 450 staff in 7 locations with around 40% dedicated to R&D. Through the Gaming, Lottery and Digital divisions, Scientific Games offer customers a fully integrated portfolio of technology platforms, robust systems, engaging game content, and unrivalled professional services and marketing solutions.
With 10+ year tenure with Scientific Games, Adrian has a Bachelor of Business Engineering from the University of Technology, Sydney, and currently serves on the Board of Directors of the Australasian Gaming Council (AGC) and is Chairman of the Gaming Technologies Association (GTA).
Alex Fitzpatrick is Director of Licensing at the Victorian Commission for Gambling and Liquor Regulation (VCGLR) . The Licensing Division assesses and determines applications by companies, individuals, businesses, clubs and community organisations to conduct gaming and to supply liquor. It considers applications according to legislative requirements, including licensee suitability and harm-minimisation.
She is also responsible for managing the allocation of gaming machine entitlements to venue operators, and monitors the financial activities and probity of approved participants in the gaming industry and also has responsibility for auditing and overseeing the activities of the major gambling licensees. Prior to this Alex was acting General Counsel for the VCGLR.
Alex has 24 years’ experience as a regulator, having previously worked with the Victorian Commission for Gambling Regulation as a Managing Principal Solicitor and prior to that as a Senior Solicitor with Consumer Affair’s Victoria. During this time, Alex was also a Member of the Motor Car Traders Claim Committee which considered and determined claims against motor car traders.
Chris Muir is a qualified lawyer with broad leadership experience across both the private and public sectors. He is the CEO of the Gaming Technologies Association (GTA), the host of the Australasian Gaming Expo and Seminar Program.
Before joining GTA in 2018, Chris was Chief of Staff to the NSW Minister for Transport and Infrastructure. Chris led a small team assisting the Minister to oversee the delivery of some the NSW Government's most significant and high profile projects.
Previously, Chris was the Chief Operating Officer & Chief Legal Officer of iSignthis Ltd, which offers identity through payment authentication, and is quoted on the Australian Securities Exchange (ASX : ISX).
Earlier roles at AUSTRAC included Director Enforcement and Director Rules & Guidance.
He began his career in private legal practice, having graduated in law and economics from The University of Melbourne.
Chris Riddell is an award winning global futurist and industry recognised inspirational keynote speaker on emerging trends in our hyper connected world. He is also a renowned strategist and global emerging trend spotter for businesses and leaders in today's disrupted world.
A global trailblazer, Chris Riddell has worked for some of the largest and most successful companies and brands in the world. Having lived and worked in the UK, Saudi Arabia, Dubai, Kuwait, China, New Zealand and Australia, his understanding of our new world is compelling and thought provoking, to say the least.
Christine Ung is an organisational development professional with experience working across industries, including engineering and manufacturing, consulting and professional services, and now the hospitality and gaming industry.
Within her current role at The Star Entertainment Group, she is responsible for the Employee Journey Strategy, ensuring that an employee’s journey through The Star is an engaging and inclusive experience. Since joining The Star, Christine has created a highly visible Diversity & Inclusion program and has embedded those practices within many programs across the business.
Christine is particularly passionate about helping organisations view the talent agenda through a wide-ranging lens – by maximising the full talent pool that is available to them, and by actively addressing the biases, assumptions and stereotypes that stop people from reaching their full potential.
Don Carducci is the Head of J.P. Morgan's Australian Gaming & Leisure Sector. He previously worked on the #1 ranked Retail/Food & Beverage team. Prior to J.P. Morgan, Don spent five years as a Captain in the United States Army. He holds a bachelor’s degree from the United States Military Academy at West Point and an MBA from the University of Chicago Booth School of Business.
Gen Arnold is a Human Resources professional with generalist and specialist experience and has held several roles at Crown Melbourne and Crown Aspinalls London. In her current role as Group Manager – Gender Equity at Crown, Gen focuses on increasing female representation at Crown and ensuring equitable outcomes for all Crown employees.
This role is underpinned by Crown’s commitment to intersectionality; therefore, Gen often partners with Crown’s Diversity and Inclusion programs including the Indigenous Program, Disability Employment Program and Crown Pride (LGBTQI+), to assist with driving inclusion across all levels of the business.
Gen is passionate about engaging with diversity and inclusion initiatives and implementing changes that serve to enhance the overall employee experience.
Geoff Wohlsen is a business advisor, consultant and facilitator specialising in hospitality and leisure. Geoff has been practising in the sector for 25 years, working with KPMG Consulting, then in his own business as a principal in DWS Hospitality Specialists. DWS grew to employ 55 consultants and trainers with advisors based in Sydney, Melbourne, Brisbane, Cairns, and the Gold Coast.
In October last year, Geoff transitioned into his own practice – Wohlsen Consulting.
Greg Norman is a Director of Forecast International, a consultancy specialising in data analytics and financial modelling. Forecast builds and integrates predictive models to enable data-driven decision making. Greg has a particular interest in the hospitality and gaming sector, which has huge potential to benefit from a more sophisticated approach to data analytics.
Greg’s previous experience includes CFO, strategy, and marketing roles across Australia, NZ, USA, and Singapore with some of Australia’s largest corporates. He has an MBA from the Australian Graduate School of Management, and a B.Com and B.A from the University of Canterbury, New Zealand.
Heather Scheibenstock GAICD, FGIA, is a Non-Executive Director and Principal at Innovation of Business.
Heather is a 25 year gaming veteran with senior executive experience in large integrated resorts in Australia and Asia. She has extensive knowledge in slots and tables and hospitality across casinos, clubs, and hotels and is currently a Principal at Innovation of Business, where she has developed and implemented projects, both locally and internationally.
Heather recently completed a graduate diploma of Corporate Governance at the Governance Institute of Australia. She is a Member of Women in Gaming and Hospitality and holds NED positions at ASX listed SenSen Networks Ltd, Ainsworth Game Technology Ltd and is a board member of Ability Options, one of the leading disability services providers.
Jamie Nettleton is recognised as one of Australia’s leading experts in relation to gambling law and regulation. Jamie is the President of the International Masters of Gaming Law and a Past Chair of the Sports and Gaming Law Committee of the International Bar Association.
Jamie’s clients in the gambling sector include government agencies, gaming machine manufacturers, wagering operators, casino operators and other gambling service providers, both online and land based, as well as gambling industry associations.
In his role as a gambling lawyer, he has advised many of the leading international gambling industry participants on the application of Australian law, including in connection with establishing a gambling law business in Australia and on probity regulations.
He has specific expertise in connection with the application of gambling law to new technologies, including in relation to e-sports and social gaming.
Jane Langof is a Feng Shui master and the founder of Feng Shui Concepts, combining design principles with traditional Feng Shui to create positive energy and success. Jane has a common-sense approach to Feng Shui which appeals to commercially minded people who are interested in the benefits of Feng Shui design for property investment, business growth and the Asian market.
Jane is an IFSA accredited Feng Shui Master, a professional member of the Association of Feng Shui consultants, an associate member of the Design Institute of Australia and participates on the management committee of IFSA, the International Feng Shui Association in Australia.
Jane has appeared on television, radio and is regularly invited to provide commentary in newspaper and magazine articles.
Julian Hoskins is a Principal of Senet Legal. He has significant experience in corporate and commercial law, with a focus on acting for clients operating in highly regulated environments. He is one of the most experienced gambling lawyers in Australia.
Prior to commencing with Senet Legal, he held various General Counsel roles within Tabcorp, being one of the world’s largest gambling and entertainment companies, over a period of almost 10 years.
Before Tabcorp, Julian held several senior positions in large law firms in Australia and Europe, specialising in mergers and acquisitions and capital markets, predominantly acting for highly regulated clients including those in the gambling sector, some of the world’s leading banks, non-bank financial institutions, corporates and insurers. Julian holds a Bachelor of Laws (Honours) and a Master of Laws. He was recently recognised by Legal500 in the GC Powerlist: Australia and New Zealand as one of the Top 100 General Counsel for Australia and New Zealand.
Matthew Bell has over 20 years’ experience in the club industry, having started his career with a traineeship, Matthew has developed his knowledge and education over the years. He has held senior roles at various leading Registered Clubs in Sydney which included but not limited to Beverage Manager, Operations Manager, Venue Manager and in late 2017 promoted to the Group Gaming/IT Manager at Tradies.
In his time at Tradies, Matthew’s role has been integral to ensuring the success of the organisation’s performance with specific attention to the customer’s experience. The last two years have seen Matthew focused on improving IT systems and data analytics with a view to measure customer habits and identifying future trends. Establishing meaningful data analytics has allowed Matthew to provide management and employees with more in-depth insight to a customer’s experience which enables management to develop organisational strategy and employees training and development.
Matt Ryan is currently working as an equity analyst researching the Gaming, Transport and infrastructure sectors of UBS. UBS aims to provide service to institutional clients which add value to their investment process.
Before joining UBS, Matt covered the Gaming and Transport sectors at at J.P. Morgan. Prior to that he spent a short time as an analyst within the Private Client arm of Goldman Sachs J.B.Were. He has a BComm (Hons) from The University Of Melbourne.
Mike Sarquis was appointed Executive Director of the Office of Liquor and Gaming Regulation (OLGR) as of 1 July 2008, having formerly held the position of Executive Director of the Queensland Office of Gaming Regulation (QOGR) from October 2006. His responsibilities include managing the gaming and liquor regulatory licensing and compliance regimes and implementing the responsible gambling strategy and harm minimisation programs. The position also has responsibility for the administration of the Gambling Community Benefit Fund.
Mike’s qualifications include a Bachelor of Business (Accountancy) from the then Queensland Institute of Technology and a Graduate Diploma of Business (Professional Accounting) from the Queensland University of Technology.
Morgan Stewart is an outcome focused and influencing C-Suite leader. Morgan is the CEO of Club Taree, an amalgamated RSL and Golf club, which has grown into the destination of choice in the Manning Valley for experience, service and quality. Morgan has over 25 years of experience in Hospitality, Registered Clubs and Casinos across a wide range of foci including
F&B, Gaming, BI, People Management, Sport and Community.
Natasha Mann is the Executive Director at Liquor & Gaming NSW. She leads the Regulatory Policy and Strategy Branch – providing policy advice to Government, driving strategic initiatives and planning, and responsible for program implementation, monitoring, evaluation and organisational governance for the NSW Regulator.
With a legal background, Natasha has over 15 years’ experience in driving the development and implementation of strategic policy frameworks and legislative reform, in complex and sensitive regulatory and policy settings. This has included at the NSW Department of Premier & Cabinet, Department of Justice, and Ministry of Health. Natasha was also previously the head of NSW Community Justice Centres.
Peilai Qian joined The Venetian and The Palazzo in Las Vegas in 2007 as Database Marketing Manager. Her outstanding performance and contributions have been recognized with several promotions throughout her career with Las Vegas Sands Corp. Peilai was part of the pre-opening team for Marina Bay Sands and now is Senior Vice President of Casino and Loyalty Marketing.
In her current role, Peilai is responsible for providing oversight to the Marina Bay Sands’ casino marketing strategy as well as developing cross-functional marketing integration efforts. She is the primary liaison for all casino marketing related departments and partners with other senior leaders to develop and executive casino strategies. Peilai works closely with Marketing Operations, Player Development and International Marketing to support broader business development efforts. Peilai leads Loyalty Marketing, Database Marketing, Marketing Technology, and Special Events team to develop and implement all casino and loyalty (including non-gaming IR-wide) marketing initiatives, direct offers, promotions, and events to drive revenue and increase rated play and winning experience.
Rebecca Reed is Head of the Sport and Entertainment practice across Australia and New Zealand, specialising in CEO and C-level Executives, Directors and sector specialists in the Sport, Gaming, Media & Entertainment industries.
Rebecca has held senior executive positions within a range of business and operating environments, and possesses strong strategic and business acumen that enables her to balance business goals with the people insights. She has a track-record of working with Boards and Chief Executives to help align business objectives, drive strategy and appoint the best people to achieve the desired results.
Rebecca works closely with Odgers Berndtson global team, to ensure successful delivery of both local and international searches.
Dr. Sally Gainsbury, PhD, Doctor.ClinPsych, BPsych(Hons) has over 15 years' experience conducting gambling research. Her research has focused on understanding the psychology of gambling to inform the development of responsible gambling strategies and harm minimisation policies. Dr. Gainsbury also leads multidisciplinary research examining problematic risk taking involving emerging technologies, such as problematic use of online games and other emerging mental health and public health issues.
Sudhir H. Kalé, Ph.D., Founder and CEO, GamePlan Consultants Professor Kalé is widely regarded as an expert in various aspects of gaming management such as customer relationship management, customer loyalty, customer experience, market segmentation and positioning, and customer lifetime value. Until 2015, he was a full-time advisor to Sands China.
Terry O'Halloran has 20 + years’ experience in the NSW and Australian market having filled Management roles in Marketing and Development with key industry suppliers of EGMs and systems. Qualified with an MBA and Bachelor of Economics, Terry applies his academic background to the Pubs and Clubs industry with a holistic, understanding that each venue and challenge is unique.
Considered to be at the forefront of Member Insight and cohort analysis, Terry has extensive experience in building Insight processes for venues. His skillset also enables incisive analysis of Member contribution and a venue’s wider Gaming business. Having worked with a variety of Clubs both in size and location, Terry has a deep understanding of key industry performance benchmarks and the strategies required to achieve or exceed them.
Tracey Lentell draws on experience in the not for profit sector spanning financial services, hospitality, gaming, community, and sport. Displaying vision, drive, and tenacity for achievement and growth, she has consistently turned adversity into commercial success at each organisation she has led and she has over 20 years’ experience in Club and Hospitality leadership.
She is an organisational strategist. Her purpose is to assist organisations and people to achieve great results. She does this by combining strategy, leadership, service, and culture; the essential ingredients for business results.
She has extensive experience in development and commercial skills providing expertise in identifying, assessing and implementing strategies for improved business performance. Wide experience dealing with stressed Clubs, amalgamations, multiple venues, and diverse business models.
People, values, and service are the core drivers of her leadership approach and satisfying the needs of your customers is her priority. Tracey recently attended the Disney Institute in Anaheim to study their 4-day intensive course on providing Quality Customer Service to ensure that she can provide her clients with outstanding customer experience.
Tracey holds formal qualifications in many areas including accounting, HR, hospitality, and business and has been recognised in many industries by winning awards in her role as Group CEO and personally for her drive and passion for her role, service, people and the community.